We'd love to
hear from you
Whether you have a question about our natural products, an order, or just want to say hello, our team is ready to help.
Reach Out
Let's Connect
Our support team is available Monday to Friday. We aim to respond to all inquiries within 24-48 hours. Please fill out the form or reach us directly via email.
Email Us
support@oakandaroma.co.ukBusiness Hours
Monday - Friday: 9:00 AM - 5:00 PM (UK Time)
Saturday - Sunday: Closed
Got Questions?
Frequently Asked Questions
Where do you source your ingredients?
All our botanicals, essential oils, and materials are ethically sourced from vetted suppliers worldwide. We prioritize fair-trade practices, sustainable farming, and 100% natural authenticity without any synthetics.
How long does shipping take?
Orders within the UK typically arrive within 2-4 business days. We offer free shipping on all UK orders over £40. For international orders, please allow 7-14 business days depending on customs.
Can I return my order if I change my mind?
Yes! We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, simply return the unused products in their original packaging, and we'll issue a full refund.
Are your products vegan and cruelty-free?
The vast majority of our range is 100% vegan, and absolutely everything we sell is cruelty-free. We never test on animals, and we ensure our suppliers share this commitment.