Terms & Conditions

1. Introduction

Welcome to Oak & Aroma. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

2. Products and Descriptions

We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible.

3. Pricing and Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We accept secure payment via credit card and debit card. Payment must be received in full before orders are dispatched.

4. Shipping and Delivery

We aim to dispatch all orders within 1-2 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout. Oak & Aroma is not responsible for delays caused by customs or postal services.

5. Returns and Refunds

If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt.

6. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Oak & Aroma or its content suppliers and protected by international copyright laws.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the modified terms.

If you have any questions about these Terms, please contact us at our contact page.